In today's fast-paced world, DriveU has transformed the way car owners commute. However, as convenience grows, so does the need for safety. At DriveU, ensuring the safety of our customers is not just a priority; it's our core value. Let's delve into how we take that commitment seriously:
1. Stringent Driver Selection Process
At the heart of our commitment to safety is our driver selection process. We believe that drivers are not just chauffeurs but brand ambassadors who carry the reputation of DriveU. We ensure that they align with our core values of safety, dependability, and quality service.
2. Driving License Verification and Experience Validation
A driver is only onboarded if their Driving License is a minimum of two years old. We place a strong emphasis on the experience of our drivers, making sure they are not just behind the wheel but also behind the responsibility.
3. Background Verification and Records Check
Safety starts with trust. Our comprehensive background checks include criminal record checks, court record checks, and driving license verification. We leave no stone unturned to ensure our drivers are individuals you can trust.
4. Driving Performance Evaluation
A safe and dependable ride is not just about a driver's character; it's also about their skills. DriveU conducts stringent on-road tests to assess their driving performance, both for manual and automatic cars. We maintain our own facilities and employ professionals dedicated to conducting these tests.
5. Continuous Skill Development
Safety is an ongoing commitment. DriveU utilizes technology for continuous skill development. We have our own internal Learning Management Solutions (LMS) for partner training. This ensures our drivers stay up-to-date on the latest industry standards and customer service best practices.
6. DriveU Secure - Vehicle Damage Protection Plan
At DriveU, we care. We acknowledge the trust you place in us when you get a DriveU driver for your prized possession, and we want to ensure you have a truly hassle-free drive. For a nominal amount, DriveU Secure covers damages that may occur to your car due to the fault of our driver during the drive. DriveU Secure covers the vehicle repair expenses up to ₹15,000 or the actual repair bill, whichever is lower if any damages occur to the car that our driver is driving during the trip duration.
7. 24x7 Customer Support
For those rare times when things don't go as planned, we've got you covered. Our integrated chat feature in the DriveU app allows you to reach our 24x7 support centre. We've invested in technology that ensures our teams can quickly coordinate and resolve any issues within minutes. Your safety and satisfaction matter to us every step of the way.
In an era where safety and convenience should go hand in hand, DriveU remains dedicated to upholding these standards. We understand the trust you place in us, and we're committed to maintaining it. Your journey is not just from point A to point B; it's an experience, and we're here to ensure it's a safe and enjoyable one. For DriveU – safety is not just a promise; it's a way of life.
